Privacy Policy

Last updated: July 28, 2026

Acupuncture Yoga Studio respects your privacy and is committed to protecting the personal information you provide when you visit our website, purchase or reserve a session, complete a consent or health-information form, attend an Acupuncture Yoga session, request an insurance receipt, or otherwise communicate with us.

This Privacy Policy explains how Acupuncture Yoga Studio collects, uses, stores, and discloses your personal information in connection with our website, booking platform, Acupuncture Yoga sessions, breathwork, meditation, yoga instruction, acupuncture services, customer support, and related services.

Our online store and booking services may be powered by Shopify and other third-party service providers that help us process bookings, payments, communications, and website activity.

By accessing our website, purchasing a session, completing our forms, or participating in our services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be connected to you. Depending on how you interact with us, we may collect the following information:

Contact Information

This may include:

• Your full name

• Email address

• Telephone number

• Billing address

• Emergency contact information

• Any other contact details you voluntarily provide

Booking and Transaction Information

This may include:

• The session date and time you book

• The type of service or session purchased

• Payment status and transaction details

• Discounts, promotional codes, credits, transfers, cancellations, or refunds

• Your attendance history

• Requests to reschedule or transfer a booking

• Requests for insurance receipts

Payment Information

Payments may be processed through Shopify or another third-party payment processor.

We may receive limited payment-related information, such as:

• Payment method

• Transaction amount

• Payment confirmation

• Billing information

• The date and status of the transaction

We generally do not directly store your complete credit card or debit card number.

Health and Session Information

Because our sessions may include acupuncture, yoga, breathwork, meditation, movement, and relaxation practices, we may ask you to provide information that helps our practitioners determine whether participation is appropriate for you.

This may include:

• Relevant medical conditions

• Injuries, pain, mobility limitations, or physical concerns

• Pregnancy status, where relevant

• Allergies or sensitivities

• Medications or treatments that may affect participation

• Previous reactions to acupuncture

• Information about fainting, dizziness, seizures, bleeding conditions, or other relevant concerns

• Areas of discomfort or treatment goals

• Information provided on health-history, intake, waiver, or consent forms

• Practitioner notes relating to the acupuncture portion of your session

• Information you voluntarily share with our practitioners or instructors

Please provide only information that is accurate and relevant to your safe participation.

Consent and Waiver Information

Before participating, you may be required to review and sign documents such as:

• An acupuncture consent form

• A health intake form

• A yoga or movement participation waiver

• A breathwork or meditation acknowledgement

• Studio policies

• An emergency-contact form

• A photography or media consent form, where applicable

We may retain records confirming when and how these documents were completed.

Insurance Receipt Information

When you request a receipt for the acupuncture portion of an eligible session, we may collect or use information such as:

• Your legal name

• Session date

• Amount paid

• Type of service provided

• Practitioner name and professional designation

• Any other information reasonably required to prepare the receipt

We do not guarantee that an insurer will approve or reimburse any claim. Participants are responsible for confirming their individual coverage directly with their insurance provider.

Communications

We may collect information you provide when you:

• Email, call, or message us

• Contact us through social media

• Submit a customer-service request

• Ask a question about a session

• Request a cancellation, transfer, credit, refund, or receipt

• Provide feedback or submit a review

Website and Device Information

When you use our website, certain information may be collected automatically, including:

• Internet Protocol address

• Browser type

• Device type

• Operating system

• Website pages viewed

• Date and time of access

• Referring website

• Website activity and interactions

• Cookie and similar technology information

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you book or purchase a session

• When you complete a consent, waiver, intake, or health form

• When you attend or participate in a session

• When you request an insurance receipt

• When you contact our team, instructors, or practitioners

• Automatically when you use our website

• Through cookies and similar technologies

• From Shopify, payment processors, scheduling platforms, email providers, and other service providers

• From a parent or legal guardian where participation by a minor is permitted

• From another person booking on your behalf, where appropriate

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Booking and Providing Sessions

We may use your information to:

• Process and confirm your booking

• Collect payment

• Reserve your space

• Send booking confirmations and reminders

• Manage attendance and session capacity

• Process transfers, cancellations, credits, or refunds

• Provide acupuncture, yoga, breathwork, meditation, and related services

• Prepare the studio and practitioners for your attendance

• Communicate important session information, including schedule or location changes

Participant Safety and Appropriate Care

We may use health and intake information to:

• Identify relevant health concerns or contraindications

• Determine whether modifications may be appropriate

• Help practitioners provide the acupuncture portion of the session

• Respond appropriately if you experience discomfort or require assistance

• Maintain appropriate treatment or practitioner records

• Protect the health and safety of participants, practitioners, instructors, and staff

Participation in a group session does not replace individualized medical care. You remain responsible for obtaining advice from your physician or another qualified healthcare professional regarding any medical condition or concern.

Insurance Receipts

We may use your information to:

• Prepare a receipt for the acupuncture portion of your session

• Confirm the service date and payment amount

• Respond to reasonable questions concerning the authenticity of a receipt

• Maintain records required for business, professional, accounting, or legal purposes

We will not submit an insurance claim on your behalf unless we expressly agree to do so.

Customer Support and Communications

We may use your information to:

• Answer questions

• Respond to concerns or complaints

• Provide information about your booking

• Notify you of changes affecting your session

• Maintain our relationship with you

• Improve our customer service and participant experience

Marketing and Promotions

With your consent where required, we may use your contact information to send:

• News about upcoming sessions

• Studio announcements

• Special offers

• Membership information

• Educational or promotional content

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link in the email or contacting us directly.

Even if you unsubscribe from marketing, we may still send non-promotional communications relating to your booking, payment, attendance, safety, receipt, or account.

Website Improvement and Analytics

We may use website and usage information to:

• Maintain and improve our website

• Understand how visitors use our services

• Troubleshoot technical issues

• Measure the effectiveness of promotions

• Prevent misuse, fraud, and unauthorized activity

• Improve the booking and customer experience

Legal and Professional Obligations

We may use personal information when reasonably necessary to:

• Comply with applicable laws and professional obligations

• Maintain business, financial, tax, and practitioner records

• Respond to lawful requests from courts, regulators, government agencies, or law enforcement

• Investigate suspected fraud, misconduct, unsafe activity, or violations of our policies

• Establish, exercise, or defend legal claims

• Protect our participants, staff, practitioners, instructors, business, and property

4. How We Share Personal Information

We do not sell your health information.

We may share personal information only when reasonably necessary for legitimate business, service, professional, safety, or legal purposes.

Practitioners, Instructors, and Staff

Relevant information may be shared with the practitioners, instructors, contractors, or staff involved in providing or supporting your session.

Health information will only be shared to the extent reasonably necessary for your participation, safety, treatment, administration, or as otherwise permitted or required by law.

Shopify and Service Providers

We may share information with service providers that help us operate our business, including:

• Shopify

• Payment processors

• Booking and scheduling platforms

• Website-hosting providers

• Email and communication platforms

• Cloud-storage providers

• Analytics providers

• Customer-service providers

• Professional advisers, including accountants, lawyers, and insurers

These providers may process personal information on our behalf and may maintain their own privacy policies.

Insurance-Related Requests

When permitted by you or required by law, we may confirm limited information relating to an acupuncture receipt, such as:

• Whether you attended a session

• The date of service

• The amount paid

• The type of service recorded

• The practitioner associated with the receipt

We will not disclose additional health information to an insurance provider without appropriate authority, consent, or a legal basis.

Legal, Safety, and Business Reasons

We may disclose information where reasonably necessary to:

• Comply with a court order, subpoena, warrant, or other lawful request

• Fulfil professional or regulatory obligations

• Respond to an emergency involving health or safety

• Investigate suspected fraud or misconduct

• Protect our legal rights

• Complete a business transaction, such as a sale, restructuring, merger, or transfer of the business

5. Relationship With Shopify

Our website and online store may be hosted by Shopify.

Shopify may collect and process information about your access to and use of our website to operate and improve its services. Information submitted through our website may be transmitted to Shopify and other service providers, including providers located outside Canada.

Shopify’s collection and processing of personal information are also governed by Shopify’s own privacy policies. You may review Shopify’s Consumer Privacy Policy and available privacy controls through Shopify’s official privacy website.

6. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, analytics tools, and similar technologies to:

• Remember your preferences

• Keep your shopping cart active

• Process bookings

• Understand website traffic

• Measure advertising performance

• Improve the website

• Protect against fraud and unauthorized access

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the operation of the website, checkout, or booking features.

7. Photographs, Videos, and Social Media

We will request permission before intentionally using an identifiable photograph or video of you for promotional or social-media purposes.

Where photography or video recording is planned during a session, we may provide notice and, where appropriate, request separate consent.

You may inform our staff that you do not wish to appear in photographs or recordings. We will make reasonable efforts to respect your request.

Content you voluntarily post publicly, tag us in, or submit for reposting may be visible to other people and may be governed by the privacy settings and policies of the relevant social-media platform.

8. Third-Party Websites and Links

Our website may contain links to external websites, social-media platforms, payment services, or other third-party services.

We do not control and are not responsible for the privacy, security, accuracy, or content of third-party websites. You should review the privacy policies and terms of any third-party service before submitting personal information.

9. Children and Minors

Our sessions are generally intended for adults unless a specific session states otherwise.

A person under the age of majority may only participate where permitted by Acupuncture Yoga Studio and where any required consent is provided by a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate authorization. A parent or legal guardian who believes that a child has provided personal information without authorization may contact us to request its review or deletion, subject to any legal or professional retention requirements.

10. Security of Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, loss, alteration, or destruction.

However, no electronic storage system, website, email service, or method of transmission is completely secure. We cannot guarantee absolute security.

Please do not send highly sensitive health, financial, or identification information through unsecured email, direct message, or social-media channels unless specifically requested and an appropriate method has been provided.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide and manage our services

• Maintain booking and attendance records

• Maintain practitioner or treatment records

• Issue and verify receipts

• Meet tax, accounting, insurance, legal, regulatory, or professional obligations

• Resolve disputes

• Enforce our agreements and policies

• Protect against fraud and legal claims

Different types of information may be retained for different periods.

When information is no longer reasonably required, we may securely delete, destroy, or de-identify it, subject to applicable legal and professional requirements.

12. International Processing and Storage

Some of our service providers, including Shopify, may process or store information outside Ontario or outside Canada.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, government authorities, or law-enforcement agencies in accordance with applicable law.

13. Your Privacy Rights and Choices

Depending on applicable law and the circumstances, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Withdraw consent to certain uses of your information

• Request deletion of certain information

• Ask questions about how your information has been used or disclosed

• Opt out of promotional communications

• Submit a complaint concerning our privacy practices

Certain information may not be deleted immediately where we are required or permitted to retain it for professional, legal, tax, accounting, insurance, safety, or dispute-resolution purposes.

We may need to verify your identity before processing a privacy request.

Withdrawing consent may affect our ability to provide certain services. For example, if you do not provide information reasonably required to assess safe participation in acupuncture or movement activities, we may be unable to permit you to participate.

14. Managing Communication Preferences

You may unsubscribe from marketing emails by using the unsubscribe link included in the email.

You may also contact us to update your communication preferences.

After unsubscribing, you may continue to receive necessary service communications, including:

• Booking confirmations

• Payment receipts

• Session reminders

• Schedule or location changes

• Cancellation information

• Safety-related notices

• Responses to requests you have submitted

15. Complaints

Please contact us if you have a question or complaint concerning the collection, use, storage, protection, or disclosure of your personal information.

We will review privacy complaints and respond within a reasonable period.

Depending on your jurisdiction, you may also have the right to contact the applicable privacy or data-protection authority.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our sessions or services

• Our website or booking system

• Our business practices

• Our service providers

• Legal, regulatory, or professional requirements

The revised version will be posted on our website with an updated “Last updated” date. Where required, we may provide additional notice.

17. Contact Us

For questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

Acupuncture Yoga Studio
130 Racco Parkway, Unit 12
Thornhill, Ontario L4J 8X9
Canada

Email: aykab.art@gmail.com